Your Cleaning Schedule - We strive to arrive at a consistent time every visit but we CANNOT guarantee arrival times as we may experience last-minute cancellations or client special requests that affect our daily schedule. We require a 3 hour window on your appointment day. We will send you a reminder email two days before your appointment. 

Cancelled Appointments
Last-minute cancellations are hard on everyone. It can ruin the schedule for the entire day and effect our other clients' experience. Therefore, we ask that you provide 48 hours notice to cancel your appointment.  Timely rescheduling gives us the opportunity to book other clients. Adequate scheduling allows us to offer our employees better pay, rewards, and incentives.

If you cancel your appointment on the day of service, there will be a $50 fee.

Lock-outs: If we arrive to clean for you but we are unable to get into your home or are unable to clean due to loose pets or lost power/water, a $75 "lock-out" fee will be charged.

Accidents
Accidents can happen, even with the most careful of house cleaners. Please be aware and let us know of any loose wall hangings, broken furniture or fragile pieces. If an incident does happen, please report it promptly and we will file a claim with our insurance company.



Appointment Fees
We have an $85 minimum for all appointments. Our deep cleanings and move-outs start at $180.

Refunds Due to the nature of our service, refunds are not given to customers. If you call within 24 hours to register a complaint, we will come back to resolve the issue the following business day. 

Other issues We're in the business to make people happy -- our clients and our staff. Our staff is comprised of very seasoned house cleaners who average 20 homes per week. That's over 1000 homes cleaned per staff member per year! While we know that we're human and sometimes we don't get it quite right, we will not clean for any client who is rude, petty or overreactive to our staff. Repeated complaints will result in removal from our schedule. 

Products We stand behind the products we bring to your home. If you want us to use a different product, please provide that product pre-mixed and ready for application. We will not be responsible for any damage caused by a product that is outside of those that we bring. 

Pets
Please leave your pets outside or in a room on your cleaning day.  We cannot be held responsible for pets. We also do not clean pet droppings, kitty litter boxes and the like. 

Payment
Payment is due before or at the time of service. Because we care about keeping your banking information private and safe, checks must be placed in a sealed envelope and signed across the flap.

There is a $40 charge for returned checks.  Please note that by writing a check your are authorizing us to debit those funds from your account.

We offer Venmo as a payment method but ask that you please add 2% to cover the Venmo fees.

Tipping
Tips are appreciated but not expected. If you want to tip, we prefer that you provide it DIRECTLY to the team on the day of service. Tips that are run through the company's Venmo or bank account will be disbursed to the teams in a lump sum in cash every quarter as cash bonuses. 

How to get a thorough cleaning...
Your cleaning will be more thorough if your house is uncluttered. It is expected that clients will “straighten” up before we come so that we can “clean” up. 

Under furniture...we will vacuum and mop as far under furniture as our equipment will reach and as long as we can easily see where the equipment is going.  WE DO NOT MOVE HEAVY ITEMS OR ANY FURNITURE THAT COULD SCRATCH YOUR FLOOR IF MOVED.  Feel free to move your furniture before our arrival

What we bring: We bring all of our own supplies and equipment EXCEPT for a toilet brush. Please provide a toilet brush in each bathroom.